What should I do, if the item I won is faulty?
Firstly, we’re sorry that you have received an item that you are not happy with. Most of our winners have no problems with the goods, but occasionally an item might not work or may get damaged in transit. If this has happened, our aim is to solve your problem as quickly as possible. It can sometimes be useful to check the manufacturer’s website or call their helpline – many of the most common problems are easily solved without having to return the product. In the event that the product you received is faulty, please contact us and we’ll tell you what to do next.
Please, let us know the auction ID and the serial number of the product, as these help us to deal with your problem more quickly. We work with a range of different suppliers who are happy to help identify any problems and to replace faulty items, if necessary. Please don’t send the item back to us without contacting us – this is likely to mean that it takes longer to replace your item. If your product does need replacing, we’ll contact you and let you know what to do.
Can I get a refund on an item that I have won?
If, within 7 days of delivery, you decide you no longer want the item, we will be happy to refund the final auction price that you paid as well as the original delivery costs. The item must still be in its original packaging and must not be damaged. Please contact our customer service team for details of what to do, making sure to include the auction ID and your user name. However, please note that we cannot offer you a refund on the cost of the bids that you placed on that auction nor the return shipping cost.
Can I return an item that I have won?
We want you to enjoy the item you won, but if, for whatever reason you decide that you do not want the item, please get in touch with our customer service team and we’ll explain what to do next. When you contact us, please make sure that you let us know:
Your user name
The auction ID of the item you won
The reason you’d like to return the item
Please note that we can only offer a refund on the final price of the item you won as well as shipping costs, not on the cost of the bids placed on that auction.
Do you offer a standard guarantee on the products auctioned?
The warranties provided on goods may vary depending on the type of item that you win. Please contact our customer service team if you have any queries about the warranties or guarantees that apply to an item that you’ve won.
What should I do, if the item I won is faulty?
Firstly, we’re sorry that you have received an item that you are not happy with. Most of our winners have no problems with the goods they receive, but occasionally an item might not work or may get damaged in transit. If this has happened, our aim is to solve your problem as quickly as possible.
It can sometimes be useful to check the manufacturer’s website or call their helpline – many of the most common problems are easily solved without having to return the product. In the event that the product you received is faulty, please contact us and we’ll tell you what to do next. Please, let us know the auction ID and the serial number of the product, as these help us to deal with your problem more quickly. We work with a range of different suppliers who are happy to help identify any problems and to replace faulty items, if necessary. Please don’t send the item back to us without contacting us – this is likely to mean that it takes longer to replace your item. If your product does need replacing, we’ll contact you and let you know what to do.